FAQ

Why a Free version?

We are convinced that you will love our software. The FREE version is a perfect way for you to find this out. Free Android/iOS app is included as well!

What is "Best in Test"?

For Regular businesses:
Best in Test offers 3 tools that all companies should use to show the world what their customers really think about their business; 1. Review tool, 2.Testimonial tool and 3.Survey tool. Best in Test is developed for the businesses, so that you can keep control and manage these 3 tools. We are there for the businesses and not the other way around. Of course everything happens in a fair way, but the main thing is that businesses get the chance to do something to fix a bad review, for example, since often dissatisfied customers are unhappy based on a misunderstanding or they can be turned around with some extra service, which can save you from a bad review, for example.

For ASSOCIATIONS & FRANCHISE ORGANIZATIONS:
The Review Tool for Associations/Franchise Org.: Offer all your member locations a FREE account and let them get started with Best in Test. The HeadQuarter account has a perfect overview of all your member locations results and you have a perfect overview of how active your members are, see all the results, and can easily benchmark your member locations.
The Survey Tool for Associations/Franchise Org.: Set up a so-called national survey which means that you can set up a new survey and with one click this survey ends up in all your members/locations account. In the back office, you can easily see how active your members are, analyze the results, and benchmark them.

What makes "Best in Test" different from other online review sites?

1. The unique iOS/Android App captures customer reviews/testimonials/surveys on location. The response rate is so much higher when you ask customers face2face to review your business.

2. Review results are only calculated using the industry specific fixed questions. This ensures that all companies, in a particular business sector, are tested equally and to a pre-determined standard.

3. Only your confirmed customers can rate you.

4. You decide whether to publish your review results online, using our real-time scoring banner. Having an online presence helps to create trust and can offer a valuable platform with which to interact with customers.

5. Negative feedback is not applied to your score until 14 days after the initial review. This gives ample opportunity to interact with the customer and address the issue, with a view to gaining a redress.

6. Both the customer and company can share review results via social media (e.g. Facebook).

7. Review results remain active for only 12 months. This means that "Best in Test" is the only site of its kind that ensures ratings are current and a fair reflection of the status quo.

8. The "Best in Test" platform can be utilized for additional internal evaluation testing.

9. Your company has the opportunity to win one of the converted "Best in test" awards for your region and business sector.

10. The Review Tool for Associations/Franchise Org.:
Offer all your member locations a FREE account and let them get started with Best in Test. The headquarter account has a perfect overview of all your member locations results and you have a perfect overview of how active your members are, see all the results and can easily benchmark your member locations.


11. The Survey Tool for Associations/Franchise Org.:
Set up a so-called national survey, which means that you can set up a new survey and with one click this survey ends up in all your members/locations account. In the back office, you can easily see how active your members are, analyze the results, and benchmark them.

Can a company block or remove a test result?

No. While there is every opportunity to address a negative review before it is published (14 days), it is not possible to have a result removed (unless in the case of inappropriate or offensive language and for legal or slanderous reasons). Where the company contests a result, "Best in Test" will conduct an impartial review into the concern and take action as required. It is vital that both companies and customers are treated fairly and the integrity of the site is upheld.

How can my company be rated if I do not store customer email addresses?

You can use our "in-store" testing capability, using laptops, tablets, or smartphones to capture customer feedback. Within just 20-30 seconds you can obtain valuable information in an unobtrusive and professional manner. You can use the iOS/Android app to capture customer feedback.

What about the cost of support?

We do not charge for email support. Additionally, there are no fees for the feedback you receive from your own non-standard questions. The software is very user friendly and the online tutorials should help you through every eventuality. For companies that subscribe to the "PRO" package, there is free telephone helpdesk support. Click here to see the different packages.

Can anybody rate my company?

No, you decide who to send the review to via email or who fills it out on your tablet (via the iOS/Android app)

Can I use the online scoring banner for all my marketing activities?

Absolutely! We actively encourage this as a way to fully maximize all "Best in Test" has to offer. Please ensure that, when printing the banner on marketing material, you include the date the score was achieved.

How can I win one of the "Best in Test" awards?

"Best in Test" presents the awards to the three best performing companies in each business sector and region. There are also awards presented on a national level. There are two conditions that must be met in order to be eligible to receive an award:

1. Your average score is 7.0 or higher.
2. Your company has been tested a minimum of 50 times in the calendar year.

Can I share my results via social media?

Yes. It is possible to share each test result, with one click, on your Facebook page. In the future, you will be able to achieve this using other social media sites.

I'm concerned about receiving negative scores, is this a risk?

All companies offer either a service or a product. They do this with the intention of providing excellence and professionalism. Positive results allow companies to validate their business approach, but negative results are a lot more powerful. They allow a company to learn, adapt, and improve toward greater customer satisfaction and, by association, increased profitability and/or performance. "Best in Test" gives you 14 days to interact with a dissatisfied customer, allowing for a redress to be negotiated. There's only one thing worse than receiving appropriate negative feedback, and that's not receiving it at all - the aggrieved customer exists, whether you know about it or not.

If you have any questions please do not hesitate to contact us

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